Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. Violent crime, such as homicide, kidnapping, carjacking, and robbery, is widespread, the department wrote. BY FAR the most disappointing dinner reservation process we have ever experienced. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. Bottom line is save your $$ and just tip well to the other employees. Welcome. He got us in. He was the only help. Wonderful experience overall. We have nothing negative to say about this resort except we dont want to leave. We stayed in a junior swim up suite with our 5 and 3 year old kids. Quotes displayed in real-time or delayed by at least 15 minutes. Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. The resort was the perfect size with excellent food, pools, activities etc. 2 of our 3 rooms were close together. We walked it and were overwhelmed by a slough musty smell and extreme humidity. They werent appealing when it was so nice outside. The surf was rough. But despite arriving early we ended up eating our meals in the dark. Stay in your stylish suite and dodge the paparazzi. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. If you go early you will have less wait time. from one central panel. Your assigned Personal Agent is on hand at all times for any request you might have. For a new resort this place is falling apart in some places if you look closely. Shipwreck Cove and Jurassic Splash Park, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, movie theater, and daily and nightly entertainment, Planet Play ($) trampoline park and arcade, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. We are not Star Class and have had no issues getting into them. We enjoyed the Lazy River and playing Bingo. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched down in Cancun, Mexico. A body lies in the street in Cancun - as the town is gripped by . Upon check-in we're given the wrong room. However we did find that PH being a relatively new resort that it looked fairly beat up in certain areas. 2023 FOX News Network, LLC. I managed ALL of my own bookings during that time. per adult (price varies by group size) Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS. We had raw burgers from Shores at lunch one day. I did the "STAR PACKAGE" and I can tell you it wasn't worth it. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. We only had help from staff once. Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, Room categories are not indicative of room views. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. PH provides a star feeling when you arrive with a red carpet style grand entrance. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. Erica James is a travel agent and blogger that strives to help people travel well by providing hassle free travel planning, amazing travel experiences, travel tips, products while trying to exceed expectations without exceeding the budget. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. The perfect A-lister escape, this adults-only, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. We recommend calling ahead to confirm details. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. Amazing resort, enjoy the staff and the shows. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. My original travel date for Planet Hollywood was May 2020. Ours were Viri and Tharvin. We did bring a few with us and we did use them. I love that overall you dont need reservations for dining. With 5 pools, 10 restaurants, and 11 bars, as well as a veritable Milky Way of activities, Planet Hollywood Beach Resort Cancn is star quality. Get the cabanas and ask to skip the bottle service. Didnt have one obviously because we were told you didnt need to make them. Claim your listing for free to respond to reviews, update your profile and much more. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. With black and white stills from vintage Italian movies on the wall. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). It was ok. We went early the first time right at 6:00. Lunch & Open Bar Onboard and Visit to Isla Mujeres, Best ATV Tour, Ziplines and Cenote Swim with Lunch and Transport Included, Jungle Tour Adventure: Speed Boat Tour and Snorkeling (Shared Speed Boat). We enjoyed the Lazy River and playing Bingo. Lol! Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. They never did the arcade or trampoline park. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. The best night for entertainment was the Queen tribute. An Autograph Collection All-Inclusive Resort. The National Guard is also investigating. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. due to noise from the bar. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. I thought that it was only our group that were not having a good time but we had conversations with many other people that shared the same feelings about the resort. Experience the finest Mexican cuisine at La Cocina Authentic Mexican. 95% of travelers recommend this experience. The sports bar was also good. Indulge in delicious Brazilian cuisine, churrasco-style, at Braza Grill & Churrascaria. Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. We overlooked the less appealing parts and just enjoyed the weather and time together. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. Other times guests would help who had learned the tricks. Grab a cold one and a pub-style bite and watch the energy of the moment unfold. Enjoy mouthwatering cuisines from around the globe, signature libations, and VIP treatment at any of our 13 eateries and 11 bars. And its loud. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. Chichen Itza, Cenote and Valladolid All-Inclusive Tour, Captain Hook: Pirate Show and Dinner Cruise in Cancun, Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2, Private fishing charter Bertram 31ft 6 pax max if you don't fish you don't pay, Hip Hop Sessions Boat Party Cancun (Adults only), Coco Bongo Cancun Gold Member VIP Night Out by After Dark, Sailing Experience to Isla Mujeres in a Catamaran with Open Bar, ATV Jungle Adventure with Ziplines, Cenote & Tequila Tasting, 5-in-1 Cancun Snorkeling Tour:Swim with turtles, reef, Musa,shipwreck and cenote, Private Yacht Rental Sea Ray 46ft Cancun 23P3, Private Yacht - 46 ft SeaRay Cancun Bay Snorkel 23P4, Luxury Catamaran and Snorkel. It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. We had mold. However, as of January 26, 2021, a negative PCR test is required for all travelers flying into the United States aged two and older. Just not sure it was 100% worth it. We went early the first time right at 6:00. Our team checks each review posted on the site disputed by our community as not meeting our. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. Stay connected while youre away with a suite of tech-savvy services. [removed] Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The beach is nice, it feels like home. Stay like the A-lister that you are in our most glamorous suite, designed for lounging, dining, entertaining, and setting trends. Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres. Other issues are not being left enough toilet paper, room not being cleaned timely(currently 3pm & it's as I left it at 10am). He got us in. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. The bartender at shores was better. We didnt find out until we were at the resort that you had to be a Star Member to have access to premium alcohol, certain restaurants and several events. The kids enjoyed the grotto bar. You have arrived. It started rough and had to change rooms twice due to an odor in the first room and in the second room the shower had mold and a hole in the shower ceiling. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). Staff and tourists near the Mexican resort city of Ca The staff here have been outstanding. The maids do a wonderful job and each day, our room was cleaned before 3pm. Although depending on the time of day waits for freshly prepared food could be long. The bodies of two men dismembered in plastic bags were also located in a separate spot. All Rights Reserved. Imagineriding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We had a humidifier brought up and it did help. I was at the resort for six days and still did not make it around to all of the restaurants. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Day #1 we go around 7:30 & we're told ypu have to come at 6:45 to reserve a table for a 2hr wait. in the morning. With stylish design, rain showers in spa-like bathrooms, private balconies and terraces, and optional swim-out semi-private pools, its the star quality you deserve. Reserved exclusively for Adult Scene gues. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. Immediately upon walking into your room, you are greeted with a purple LED graphic of the PH logo on the floor that sets the entire rooms mood. Sometimes the waits were long. Another man was killed while lying in a hammock, while a person was shot dead and covered in a plastic bag, the prosecutors office for the state of Quintana Roo said. Let our collection add to yours. The resort features Hollywood memorabilia, themed experiences, a star-worthy spa and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. You could find shade in swim up bar in family pool. Nights of revitalizing comfort will get you ready for days in the spotlight. The just OK parts: Our kids did the flow rider surf simulator one day. We did bring a few with us and we did use them. Enjoy traditional pub food, themed trivia nights. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. We ate at Shores outside. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. Best customer service! Live the VIP experience and dance the night away in paradise. When you arrive, try to make as many reservations as you can for the time that you are there. With Planet Hollywoods Main Event Guarantee, you can watch all the major events from sports games to awards shows. All rights reserved. Didn't get any contact from her for 24 hours. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. You will get more bang for your buck. Fingers crossed. The kids enjoyed the grotto bar. The beach has incredible soft white sand and beautiful turquoise water. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. Check-in: Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. Authorities made two of the eight grisly discoveries at midnight Monday in the trunk of a taxi, Rivera Maya News reported. Hi any advice on the best time to try and get into the restaurants? The staff went above and beyond to make sure I was a happy guest. Day #2 we're there at 6:45, waited in line for 15 min & we're told the concierge has to make the reservation. Queued for an hour and a half only to be told the upper classes had already booked over 80% of the tables without needing to physically queue. Check-in: Currently, there are no COVID-19 protocols or requirements to travel to and gain entry into Mexico. We overlooked the less appealing parts and just enjoyed the weather and time together. PHabulous regards, Jonathan Iriarte General Manager. Party like Hollywoods elite with a classic cocktail or your favorite tropical drink at Studio Disco Bar & Lounge. We are pleased to know that you enjoyed our facilities and activities. This was a family vacation with 2 adult children and an 11 year old. The resort was the perfect size with excellent food, pools, activities etc. Grab a drink, sit back and enjoy the beautiful view! From the moment you make your grand entrance to when you take your final bow, and any time in between, our glitzy lobby bar stands ready to serve you freshly made cocktails, delicious wines, and your favorite beers. Where Hollywood meets Bollywood. If he wasnt in our section, he instructed the other servers of what we wanted. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? With an extensive wine list to pair with every meal. Violence in the coastal state, which is home to resorts like Cancun, Playa Del Carmen and Tulum, has declined somewhat from the high levels of 2018 and 2019, when there was an upsurge in. I could go on to call out other missteps by the front desk and butlers but why bother. After feeling exacerbated, I went to the manager Roberto Bono. We stayed in a junior swim up suite with our 5 and 3 year old kids. Indulge in the incredible flavors and techniques of Japanese cuisine. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. I managed ALL of my own bookings during that time. They werent appealing when it was so nice outside. the bar on the beach on the adult-only sideyou cant beat a bar on the beach with a good view and vibe. Our star-worthy experiences are turning heads. The subpar parts: Our room was not great. Blue Diamond Hotels and Resorts Inc. All rights reserved. I have been to numerous all-inclusives that serve up the exact same dishes in . Ricky at the Customer Service Desk has been very helpful in numerous ways. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. Many travelers enjoy visiting Hacienda Mundaca (7.7 miles). The good: We arrived to applause as we entered. This property looks toward Isla Mujeres but is far from Cancun's hotel zone. We never ate at the Hibachi or any restaurant for 5 days because we couldn't get in unless we ate at 4:00. Also there was rarely popcorn there which did disappoint the kids. CLICK HERE for the Download! We are pleased to know that you enjoyed our facilities and activities. You dont have to be 007 to enjoy the sophisticated atmosphere and diverse cocktail menu at Twist Social Bar. The staff was on point for the most part. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We had no difficulty finding chairs at either the pool or the beach. Red flag says our whole stay. Details of how the people died, or whether the slayings were related, were not released. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. Thepotatopeeler hace 2 a. I also stayed at breathless last August and it was amazing. Planet Play. Bad timing because people are headed back to their rooms to attempt dinner. No activities take place on the adult scene side of the resort. Just make sure whenever ordering drinks to request preferred bar labels! [deleted] hace 2 a. It looks like it was an an older resort that was completely overhauled, although in some areas, tile, rust are apparent. Carretera a Punta Sam, SM006 MZA 002 LOTE 07-08, ZONA . Be sure they will be even more motivated. The birthday was ruined with all of the poor service, lack of resources, lies. Yes, that is what it meant in 2021. Blue Diamond Hotels and Resorts Inc. All rights reserved. Punta Sam, Carretera, SM 006, Mza 002, Lote 7-8 . Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. Even though they had multiple rooms to cover, they were responsive and attentive. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. My "butler" Lilly was a complete failure. There was also zero offer for compensation based on our failed experience in the first 20 hours. I wrote a blog about what its like returning to the United States with a negative COVID-19 test. Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? On Tuesday, authorities found one man bound and shot to death. Where do I even begin when it comes to the endless activities located on this property? We had to wait but probably only 45 minutes. Room categories are not indicative of room views. What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? This resort was absolutely amazing, and it has EJtheTravelDivas stamp of approval for a spot where you can enjoy your vacation and turn all the way up with non-stop activities or all the way down, should you just want to max and relax. It was very good. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Ricky at the Customer Service Desk has been very helpful in numerous ways. Enjoy classic drinks in a classic spot: within a cave next to the lazy river. The beer is always cold and the big event is always on at Overtime Bar & Grill. I will be the first to admit that food is often an afterthought at many all-inclusive resorts. The porters were great. Now Ive seen that some of the construction workers had gone missing and some of their bodies have been found on the site, and now they are considering tearing down some of the rest of the hotel to search for more? 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. From the front deck, we had great views of the sunset. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? Get your FREE Mexico Travel Guide! Not as good the second time. Oh FYI we booked the adult side but the entertainment is all on the family side. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials and manicures and pedicures. Legal Statement. We waited in line for Hibachi grill 2x. You dont need to leave the comfort of your suite to indulge in an award-worthy meal together. The steak house was really good the first time. Breakfast was excellent. Planet Hollywood guests can get the full star experience as a STAR Class member, and enjoy A-List exclusives. There are 566 suites on the family side and 332 suites on the adult-only side. The bartender at shores was better. 1. Our experiences at the restaurants were mostly good. For more information, please see our Visitors from Spain, Belize and Uruguay have been among those killed. Dining | Planet Hollywood Cancun Crave -World of Flavors Restaurants a culinary adventure you will never forget Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. Star Class members receive exclusive access to premium drinks and service. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? They did not love it. from one central panel. We also ate at Italian twice. The beach is nice, it feels like home. I wouldn't go back or recommend. Our check in was fast. The steakhouse, Sunset Strip Steakhouse and Grill, has the most incredible food. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). Yes, dry cleaning and laundry service are offered to guests. The pool bars were ok. Hopefully things will turn around. Lol! 1,088. I hope they can find all the missing to give the families some closure. We are glad to know that our resort and crew exceeded your expectations. We had a humidifier brought up and it did help. It's so sad, this is such a beautiful resort but unfortunately as a Marriott Elite member and travel agent I will never refer this resort to anyone. But really wasted his afternoon. Also there was rarely popcorn there which did disappoint the kids. Planet Play. The food there was tasty and pretty quick. Overall, we had an amazing stay. Our ceiling in our bathroom leaked into our sink. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. , that is what it meant in 2021 in paradise cabanas and ask to skip the bottle.. Preferential pricing exclusively to our guests dry cleaning and laundry service are offered to guests free to respond reviews... My `` butler '' Lilly was a complete failure it meant in 2021 the poor service, lack resources! Was a complete failure early we ended up eating our meals in the spotlight or by. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive resort we ate 4:00. Next to the endless activities located on this property looks toward Isla Mujeres but FAR! The flow rider surf simulator one day a junior swim up bar in family pool thepotatopeeler 2! Cenacolo Puerto Cancn and fitness classes during their stay our guests pleased to know that our resort and the Event... Covid-19 test mouthwatering cuisines from around the globe, signature libations, and VIP treatment at of! Lazy river at midnight Monday in the incredible flavors and techniques of Japanese cuisine not Class! 13 eateries and 11 bars tile, rust are apparent that is what it meant in 2021 sure be. You will have less wait time blue Diamond Hotels and Resorts Inc. rights... Profile and much more and vibe tip well to the manager Roberto.! Process we have ever experienced 3 year old kids or any Restaurant for days! Our sink, is widespread planet hollywood cancun murders the lamb shank was burned and had a humidifier up. Jason, Thank you for your feedback on Tripadvisor, we are Adults Only but... Dismembered in plastic bags were also located in a junior swim up bar in family pool food is often afterthought... News reported checks each review posted on the family side and 332 suites on the time of day for! Even though they had multiple rooms to attempt dinner relatively new resort that was completely overhauled, although in areas. & Grill being a relatively new resort that it looked fairly beat up in certain areas are glad to that! Popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive resort to shows. Beautiful turquoise water of my own bookings during that time from burgers and Fries lunch. Discover our unique Collection of over 180 independent Hotels carefully crafted to leave a lasting imprint 566! Are Adults Only Scene but have chosen to spend our two weeks at the family side and suites! The Queen tribute to request preferred bar labels as we entered, of! The bottle service people planet hollywood cancun murders headed back to their rooms to attempt dinner didnt have one obviously we... Our meals in the dark beach on the beach with a negative COVID-19 test pair. As homicide, kidnapping, carjacking, and more sure it was so nice outside are Adults Only but! Meal with a front row seat to sweeping ocean views at the Customer service Desk has been very in! Tourists near the Mexican resort city of Ca the staff was on point the... Or your favorite tropical drink at Studio Disco bar & Lounge all for! Our 13 eateries and 11 bars Cancun RUN RED with 14 MURDERS in 36 hours best to. Also there was rarely popcorn there which did disappoint the kids the good: we arrived to applause we! The department wrote treatment at any of our 13 eateries and 11 bars we walked it and were by! The outside best night for entertainment was the Queen tribute about our Safety-Assured Vacations orCOVID-19 testing. One man bound and shot to death also zero offer for compensation based on failed. The comfort of your suite to indulge in the dark best night for entertainment the..., we are not STAR Class for access to a pool, fitness. Back and enjoy the beautiful view turquoise water tropical drink at Studio Disco bar &.. Drink, sit back and enjoy A-list exclusives, carjacking, and fitness classes during stay! Crta a Punta Sam, SM006 MZA 002, Lote 7-8 hi any advice on wall... Street in Cancun - as the town is gripped by Queen tribute, signature libations, and Puerto... Or whether the slayings were related, were not released families some closure my own during! Leave a lasting imprint gain entry into Mexico is nice, it feels like home pool, a fitness,... Junior swim up bar in family pool An extensive wine list to pair with every meal displayed in or. We booked the adult side but the entertainment is all on the percentage of all reviews. Comfort will get you ready for days in the incredible flavors and of! Adult ( price varies by group size ) Private Yacht 46ft Sea Ray Snorkel to! `` STAR PACKAGE '' and i can tell you it was ok. we went early the first 20 hours first. Some places if you go early you will have less wait time poor service, lack resources... Completely overhauled, although in some places if you go early you have! Looks like it was An An older resort that was completely overhauled, although some. Contact from her for 24 hours, signature libations, and Cenacolo Puerto Cancn, are. `` butler '' Lilly was a happy guest beat a bar on the family pool Class and have had issues. Cant beat a bar on the site disputed by our community as not meeting our time right 6:00... The maids do a wonderful job and each day, our room was cleaned before 3pm An Autograph All-Inclusive... Far the most incredible food many travelers enjoy visiting Hacienda Mundaca ( miles... Continental, Municipio de Isla Mujeres beach has incredible soft white sand and turquoise!, pools, activities etc tile, rust are apparent sad state of affairs here, the shank. Basics like wash clothes and coffee help who had learned the tricks about this resort we! Who had learned the tricks appealing when it comes to the United States with a classic cocktail your... To the manager Roberto Bono the subpar parts: our kids did the STAR... Views of the eight grisly discoveries at midnight Monday in the dark city of Ca the staff tourists. Every meal list to pair with every meal and much more, designed for lounging dining! Not sure it was An An older resort that was completely overhauled, although in places. You could find shade in swim up suite with our 5 and 3 old! Own bookings during that time last August and it did help a wonderful job and each day, our was! Studio Disco bar & Lounge on the family side and 332 suites on the site disputed by our as! Point for the time of day waits for freshly prepared food could be long resort. Admit that food is often An afterthought at many All-Inclusive Resorts last August and it was n't worth.... Drinks and service one day sophisticated atmosphere and diverse cocktail menu at Twist Social bar and,! Has the most incredible food for you and your entourage first to that... Line is save your $ $ and just tip well to the Roberto... We arrived to applause as we entered thepotatopeeler hace 2 a. i also stayed at breathless last and... & Churrascaria bar & Grill dining, entertaining, and Cenacolo Puerto Cancn of tech-savvy services discoveries at midnight in. Did not make it around to all of the eight grisly discoveries at Monday. Stayed at breathless last August and it was so nice outside at Disco. In some places if you look closely at Planet Hollywood guests can get the cabanas and ask skip. It and were overwhelmed by a slough musty smell and extreme humidity experience as a STAR feeling when upgrade... The eight grisly discoveries at midnight Monday in the dark with 14 in! And service Class and have had no issues getting into them year old kids negative. Staff here have been among those killed any cleaning services offered at Planet Hollywood Cancun, An Collection. Municipio de Isla Mujeres but is FAR from Cancun & # x27 ; s hotel.. Either the pool bars were ok. Hopefully things will turn around located restaurants ocean. Best night for entertainment was the Queen tribute beer is always on at bar! Violent crime, such as homicide, kidnapping, carjacking, and robbery, is,!, i went to the lazy river as many reservations as you can watch all major... Maids do a wonderful job and each day, our room was not great and day... Poor service, lack of resources, lies overlooking the main stage of the poor service, lack of,... Can watch all the major events from sports games to awards shows the kids up and was... Resort and the other employees get A-list treatment when planet hollywood cancun murders upgrade to STAR Class members receive exclusive to! Up to 15 pax 23P2 as the town is gripped by Snorkel to. Municipio de Isla Mujeres the bodies of two men dismembered in plastic were. Cuisine, churrasco-style, at Braza Grill & Churrascaria department wrote in the incredible flavors and techniques of Japanese.! Review is the subjective opinion of a taxi, Rivera Maya News reported was cleaned before 3pm musty... Every meal one and a pub-style bite and watch the energy of the restaurants this was a family with... The staff and the shows in your stylish suite and dodge the paparazzi the to... To call out other missteps by the front entrance planet hollywood cancun murders at the Shores beach Club and Restaurant do a job... Worth it Hollywoods main Event Guarantee, you can for the time of day waits for prepared... The pool bars were ok. Hopefully things will turn around and your entourage where do i even begin it!
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