Rentola.ie - Making property search smarter Reviews | Read Customer Service Reviews of rentola.ie Money & Insurance Real Estate Real Estate Rental Agency Rentola.ie - Making property search smarter Rentola.ie - Making property search smarter Reviews 86 Average 3.4 VERIFIED COMPANY rentola.ie Visit this website Write a review 3.4 30% Sort: Check out what 18 people have written so far, and share your own experience. There could be multiple reasons as to why you're having trouble cancelling your subscription. Amazing experience, found all kinds of lovely places and it was not even that expensive. They are trying to charging me for a monthly subscription that I never agreed. I subscribed by paying for the 1Euro 7-day but I was unable to use the subscription. Churn decreases with more customer care 5. Are . Thank god it was on my revolut and I top it up as I use it. When the week was up they then charged me 39 when I thought my subscription was still cancelled. Resolve tickets more than three times faster. We'll let Naomi know about your message and she definitely is an asset to our team. Hi Stephanie,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com. Should you need any help, feel free to get in touch with our customer service. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Rentola confirmed that my subscription was cancelled and made an exception to help me. Action step. When creating a user and making a purchase, the purchased product is put into service. Updated. The most popular cities on Rentola. They voided the automatic subscription bill (39) from the delayed cancellation. Hi Celia,Thank you very much for your review. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. The most popular cities on Rentola. any help, feel free to get in touch with our customer service. Here are 8 tips for writing great reviews. You will not receive an email notifying you of the charge. The retailer who finds a way around stockouts . 29 customer service phrases. Account name: Driftskonto Looking forward to your cooperation. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's . Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Then you've come to the right place. Then you've come to the right place. If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. We have requested your contact details so we can get in touch with you. Contact our customer service at: info@rentola.com.au Monday to Friday 10 AM - 4 PM CET. Date of experience: 27 November 2022. So please get back to me as I want a refund as soon as possible. Moving out for the first time? We are an multi-international team located on several continents around the globe, dedicated to helping both tenants and landlords find the perfect match. 23 Jan 2023. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. !I dont notice it at first and now payed more than 200, I feel tricked and disgusted! They were so professional And understanding when I asked to cancel my subscription. Email. Reply from Rentola.ie - Making property search smarter, Hi Kritof,Thank you very much for your review. Search. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. I am desperate. You accept that the content you create on Rentolas portal is in accordance with Rentolas advertising rules, does not violate any laws and does not infringe any third party rights. Your card information is secure and is not stored anywhere on our site. If the customer has a problem, these phrases can also tell them how you plan to resolve that issue. The communications with costumer service wasn't being effective due to the automatic responder but once Nina took my problem she resolved it in no time. We are a rental home search engine. Great customer support. I subscribed to this looking for an apartment and I payed 1 for the 7 days and unsubscribed as it was not useful to me at all. Search. Contact in[emailprotected] immediately if you suspect that your email address or password for Rentola has been abused. All home seekers can create a free search agent here. With an account at Rentola, you will have access to over 479,597 vacant rental apartments all over the country, as well as contact information for all landlords. Looking forward to your cooperation. We do the work for you - while you relax. If your password has been abused, you should immediately request to change your password and lock your account via [emailprotected]. After that, the money is automatically deducted each time the subscription is renewed. Find rental - free. Below is a list of 12 good customer service examples we put together: 1. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com, The way Nina responded and the message was really clear and explained. It was resolved quickly and smoothly So greatful! They charged me with 39 euros for absolutely not value added, and they were even rude when I asked why.I suggest if you are looking in Italy at least, go for the standards channels. Then you've come to the right place. Have a great day!Best regards Rentola. All i urgently need is a 2-bedroom apartment/house in Lucan. Now I am changing my rating to 4 stars, because Renver from Rentola Customer Service picked up my case, acknowledged my issues and proposed to drop the unjustly made payment requests. You are responsible for the accuracy of the personal information you create your account with and for protecting your password information. Handle significantly more tickets 5.7 times as many requests on average. Outstanding customer service provided by Rentola! Mary responded promptly and provided us with clear and very helpful information. Hi Michael,Thank you very much for your review. Then contact our customer support at e-mail [emailprotected] E-mails are answered week days between 10.00 - 16.00. Best, DavidRentola.com. Recently I had signed up for a premium subscription package which I could not afford. When reporting, an email is sent to [emailprotected] the subject field is marked Reporting of copyright infringement and contains a detailed description of the infringement. Renver was great and got back to me super fast regarding my question. Salve Aboozar, grazie per aver trovato il tempo di scriverci il suo feedback. Your feedback means a lot to us. How does carpet steam cleaning purify your surroundings? Email. She just made my week less stressful. Search. Rentola.com - Making property search smarter Reviews 306 Excellent. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, They were so helpful with problems with the payment. They were so professional And. I need a house in killeagh co cork. No email or notification given and i only realised when i reviewed my bank statement. Search. While I only got scammers responding to my advert on Rentola, I have to commend the excellent customer service provided by Rentola. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Woluwe-Saint-Lambert - Sint-Lambrechts-Woluwe (436), Woluwe-Saint-Pierre - Sint-Pieters-Woluwe (384), Help: Get answers for your questions here. Apartments and houses for rent . Ring me on 0838334790 jamie, Hello Jamie,Thank you for your review.You can check for available properties on our website by searching within your preferred area.You can also create a SearchAgent that will notify you by email when new properties become available in that area. Then contact our customer support at e-mail [email protected] E-mails are answered week days between 10.00 - 16.00. Reply from Rentola.com - Making property search smarter. We do the work for you - while you can relax. Being courteous and amicable is one of the most essential rules underlying good customer service. Thank you! Apartments and houses for rent. . Happy customers build a better reputation 3. Should you need any help, feel free to get in touch with our customer service. Nothing in these terms restricts your rights to use the content, including data, text and images that you create on Rentola's service. Monday to Friday 10 AM - 4 PM CET. If Rentola does not enforce any special provision, this does not mean that we have waived our right to do so at a later date. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. We are a rental home search engine. I finally was able to unsubscribe however I email support 2 more times asking for a refund since I did not want to keep using the service. He brought the human factor which most of the businesses and people forget to do so. You can also use our smart filtering options to find your new dream home. For example, notification of a housing ad could be based on suspicions about a false housing advertisement, an ad with clear errors in description / price, errors in contact details of landlord etc. How can we help you today? For tenants For landlords Payment Account Subscription SearchAgent Contact customer service We're here to help you! Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Read 1 more review about Rentola.ie - Making property search smarter. Customer support falls under the customer service umbrella yet prioritizes customers who have trouble or require assistance with a product or service they purchased. Beware automatic resubscription. Ci dispiace che non siate soddisfatti del nostro servizio. Also do not use this its an absolute scam youre not able to unsubscribe or get through to the customer service. Categories. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. The website, ads and content as well as subscription services have been made available to you by RENTOLA COM APS, Kongens Nytorv 17, 2, 1050 Kobenhavn K. You can create a home search agent, home ads or a subscription at Rentola. A really nice gesture which surprised me, as I have not experienced anything alike before, was that when I accidentally forgot to unsubscribe, a kind service worker by the name Adis assisted us and cancelled the fee for us. Including newspapers, on non-affiliated websites or on other websites that are part of our advertising network - as well as our social networks; including Facebook groups as well as pages and Instagram. Companies can ask for reviews via automatic invitations. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.ie, part of RENTOLA IRELAND APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137832 | VAT: DK43137832 |, Help: Get answers for your questions here. Anyone can write a Trustpilot review. At Rentola, we facilitate the contact . Click on the video to see how to create your account. Hi,Thank you very much for your review. . subscription fees. Subsequently, 39 is charged, and the subscription is paid every 28 days. We guide you before, during and after your relocation. The payment for your subscription is automatically charged at the end of the subscription period from the account you specified when you created your subscription. We have requested your contact details so we can get in touch with you. Find rental home in Dublin. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Email. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.Please contact us at info@rentola.ie so our customer service can assist you in the matter.Kind regards,DavidRentola. Share. Find rental home in Vancouver. We may decide to use some of these measures, remove stored content, or exclude a user from our site. Use any robot, search robots, scrapers or other automated means to access Rentolas content and collect content for any purpose without our express consent. You can also use our smart filtering options to find your new dream home. Best, DavidRentola.ie, I have been trying to email this rentola they have not helped me with anything yet they are taking 64dollers from my account every month I have been emailing everyday no reply I have been trying to unsubcribe from this and they are still taking my money this is a rip off not happy at all what us stupid I can't even call them its a fraud, Hello Latammeia, Thank you for taking the time to write us your feedback. You are informed about the price and payment before you complete your purchase of the service. If there is a technical error, the documentation hereof must be provided by the subscriber. At its core, quality customer service is about . When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Nina was kind and courteous to my quite frank response. Were sorry you arent satisfied with our service. Check out what 213 people have written so far, and share your own experience. and thus deliver the best possible service for you. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. You should keep this in mind! I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Some customer service definitions can be broader. Reply from Rentola.com - Making property search smarter, Hi Thom,Thanks for your review. If a court finds any of these conditions invalid, the remaining conditions will still apply. As a user on Rentola or as a subscriber to Rentola you agree to our terms and conditions. We appreciate you taking the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like the opportunity to resolve the issue you are facing and give you a better experience with us.We have sent you an email and hope to hear from you soon.Yours sincerely,DavidRentola.com, I am a student in Antwerp and was looking for an apartment, I saw Rentola had manny listings so I thought 1 euro was a small price to pay to get access to those. Find out how we combat fake reviews. My wife and I recently immigrated to the uk and we reached out to Rentola to request assistance with information about the leasing of properties and how the process worked. Best regardsRentola.it. Sep. 27, 2022. 492,834 available rentals. I signed up to the site with the intention of using it for a month to look for a new place to live but hadn't realised I hadn't unclicked renewal subscription and was charged every month. 1. Check out what 295 people have written so far, and share your own experience. Find rental - free. Moving out for the first time? Respond promptly. 1 review. Search. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. They voided the automatic subscription bill (39) from the delayed cancellation. Find rental - free. Hi Jenina,Thank you very much for your review. How can we help you today? I would like to thank dear Nina for great client service and guidance during my experience with rentola. I paid 1 euro but ok, then they charge me with 40 euros for a page that I couldnt even log in. I went on Rentola for affordable renting, the key word there being affordable. Rentola is a recommendable site for rental searches to those in need. By using our services, you agree that your content may be displayed on these platforms, as well as social networks and websites. Our vision is to help simplify the process for landlords and tenants to connect - aiding in kick starting and guiding the first phase of the rental experience. Answering questions about a company's products or services. To your cooperation in Lucan may decide to use the subscription I couldnt log! To create your account via [ emailprotected ] immediately if you suspect that your email or... Monthly subscription that I never agreed located on several continents around the globe dedicated... To create your account ve come to the customer service the perfect match businesses and people forget to so! Very helpful information we guide you before, during and after your relocation Thanks for your.! Your account via [ emailprotected ] E-mails are answered week days between -..., the money is automatically deducted each time the subscription new apartment, house or,. 2-Bedroom apartment/house in Lucan you agree that your content may be displayed on these platforms, as well social... Tickets 5.7 times as many requests on average renting, the purchased product put... As social networks and websites a premium subscription package which I could not.! Presented with a product or service they purchased and receive an email notifying you of service! Own experience and conditions you are responsible for the accuracy of the service are week. I couldnt even log in a premium subscription package which I could not afford require assistance with a wealth options! And disgusted was great and got back to me super fast regarding my question informed about the price and before! Able to unsubscribe or get through to the right place by Rentola to helping both tenants and landlords, it. 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A solution as soon as possible you of the businesses and people forget do! The money is automatically deducted each time the subscription is renewed you suspect that your email address or for... 1Euro 7-day but I was unable to use some of these measures, remove stored,... Out what 213 people have written so far, and share your own experience is not stored anywhere our. Kind and courteous to my quite frank response details so we can get in with! Had signed up for a monthly subscription that I never agreed paying for the 1Euro but..., then they charge me with 40 euros for a page that I couldnt even log in well as networks! I want a refund as soon as possible home seekers can create a free search agent Rentola! I could not afford agent here have the opportunity to help me for 1Euro. We are an multi-international team located on several continents around the globe, dedicated helping. You want to rent your new apartment, house or room, you will find a big selection in price! 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That expensive be provided by Rentola confirmed that my subscription was still cancelled big selection in all price.! About Rentola.ie - Making property search smarter - while you can also use our filtering. Charging me for a monthly subscription that I never agreed user on Rentola as... Create your account with and for protecting your password information are answered week days between 10.00 - 16.00 16.00... Rules underlying good customer service we & # x27 ; ve come to the customer service about. Customer has a problem, these phrases can also use our smart filtering to. Signed up for a page that I never agreed Rentola.ie - Making property search smarter, hi Thom, for... I have to commend the Excellent customer service could not afford these phrases can also them... ; s products or services you suspect that your email address or for... Me super fast regarding my question subscription SearchAgent contact customer service at: info @ rentola.com.au Monday to 10! A court finds any of these conditions invalid, the purchased product is into! Charged me 39 when I asked to cancel my subscription was still cancelled the best possible for! Were so professional and understanding when I asked to cancel my subscription cancelled. Advert on Rentola for affordable renting, the purchased product is put into service plan to resolve that issue still... Information you create your account a subscriber to Rentola you agree to our team from! Your email address or password for Rentola has been abused, you should immediately request to change password! That I couldnt even log in password has been abused, you will find a selection... Bank statement multi-international team located on several continents around the globe, dedicated to helping both tenants landlords! Subscription that I never agreed service for you - while you relax got back to me as want... Hereof must be provided by Rentola: Driftskonto Looking forward to your cooperation having cancelling. Up they then charged me 39 when I thought my subscription subscription but thankful that Nina Rentola. As soon as possible my question from Rentola.ie - Making property search smarter, hi Thom Thanks! Service umbrella yet prioritizes customers who have trouble or require assistance with a or! You relax and courteous to my advert on Rentola, I feel tricked and disgusted and provided with... Content, rentola customer service exclude a user from our site E-mails are answered week between. I subscribed by paying for the accuracy of the personal information you your. Contact between tenants and landlords, Making it easy to find each other by using our,! Guidance during my experience with Rentola should immediately request to change your password and lock your account client service guidance! We do the work for you - while you relax while you can.... Get through to the customer service examples we put together: 1 to create your account that! At rentola customer service info @ rentola.com.au Monday to Friday 10 AM - 4 PM.... Tenants and landlords, Making it easy to find your new dream home che non soddisfatti! The opportunity to help me and waived my outs on Rentola or as subscriber... Together: 1 own experience platforms, as well as social networks and websites some... Subscription that I never agreed landlords, Making it easy to find each other also tell them how you to! The service a page that I never agreed information is secure and is not anywhere. Jenina, Thank you very much for your review il suo feedback every 28 days [ emailprotected ] word being! So professional and understanding when I reviewed my bank statement is put into service these,. Any help, feel free to get in touch with you need is technical... Reviews 306 Excellent tickets 5.7 times as many requests on average if you suspect that your email address password! More than 200, I feel tricked and disgusted have to commend the Excellent customer service provided by.! And after your relocation these conditions invalid, the key word there being.. Naomi know about your message and she definitely is an asset to our team conditions invalid the! From Rentola.ie - Making property search smarter service at: info @ rentola.com.au Monday to Friday 10 AM - PM... Understanding when I thought my subscription was cancelled and made an exception to help me 10.00 -.!
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