Zappos was able to keep its unique culture and core values. We want the weirdness in each of us to be expressed in our interactions with each other and in our work. Zappos distinctive features and organization lies in their devotion to employees and customers. We value strong relationships in all areas: with employees, customers (internal and external), community, vendors, shareholders, and co-workers. Zappos also respects the intellectual property of third parties. Ask yourself: What are things you can improve upon in your work or attitude to WOW more people? Please do the right thing by not violating the trust your prior employer placed in you. They also include the quirks and perks of working at Zappos: nap rooms, a petting zoo, frequent. Employees and managers on the same level playing field can constrain friendly-competition that motivates employees to keep progressing. We believe that no matter what happens, we should always be respectful of everyone. However, by employing the right people, Zappos can avoid or lessen the consequences of switching to a self-regulating organization. Zappos has always been about being able to do more with less. They are the foundation of your company culture. It shouldn't be a struggle to find a balance between life and work where you are truly fulfilled and happy. We aim to inspire the world by showing its possible to simultaneously deliver happiness to customers, as well as employees, vendors, shareholders and the community, in a long-term, sustainable way. Our ten core values are: Deliver WOW Through Service Embrace and Drive Change The use of illegal drugs in the work place will not be tolerated. Customers were confused on why Zappos had decided to unite with Amazon, and instead of leeaving their loyal consumers wondering, they publicly expressed the situation. But the consistency is in our belief that we function best when we can be ourselves. Hassle-Free Returns at Whole Foods: Say goodbye to shipping boxes and return labels! Any and all suggestions as to how this Code of Conduct can be improved will be welcomed! While this Code of Conduct addresses a wide variety of topics, you need to use your good judgment and common sense as it cannot, and does not, address every possible situation. Our ten core values are: For more information about our core values, please refer to our core values document and our Employee Handbook. As the company grows, communication becomes more and more important, because everyone needs to understand how his/her team connects to the big picture of what we're trying to accomplish. This took shape at Zappos in 2015 via a new management structure called Holacracy. You must try to handle any actual or apparent conflict of interest between your personal and professional relationships in an ethical manner. Get a $10 credit for Fathom Analytics. You must not, without proper authority, give or release to anyone not employed by Zappos or Amazon, or to another employee who does not need to know, data or information of a confidential nature. Are you learning something every day? Zappos committed to their employees. http://www.forbes.com/sites/csr/2010/11/23/at-zappos-getting-fired-for-not-contributing-to-company-culture/ The purpose of this Code of Conduct is to explain in a more detailed and clear way our high standards of conduct and our expectations of each and every Zappos employee and consultant. Confidential information includes all non-public information about Zappos, our operations, and that of our parent, Amazon.com, Inc. and its subsidiaries (Amazon) that, if disclosed, might be of use to competitors or harmful to us. For all our emphasis on customer service, our #1 priority is company culture. Ethical practices rating: 5.0 - 1 rating Yes, Zappos does support ethical practices. Significant others include persons living in a spousal relationship (including same sex) or familial fashion with the employee or consultant. They strive to eliminate any kind of cynicism and negative interactions. At Zappos, we think it's important for employees to grow both personally and professionally. But it can also at times feel risky, stressful, and confusing. Are you doing everything you can to promote company growth, and at the same time are you helping others understand the growth? About Us. At Zappos, we place a lot of emphasis on our culture because we are both a team and a family. We are ever evolving. t. These modern visions of management seek to enfranchise the individual. Zappo's Design Principles. It is Zappos policy not to allow retaliation for good faith reports of misconduct by others. A companys culture and a companys brand are really just two sides of the same coin. However, Zappos will keep some hierarchy and keep the Big Bosses who set the pay structure. Customer Loyalty Director Rob Siefker discusses the company's mindset for WOWing callers and shoppers at every turn. It is our policy to disclose information concerning Zappos to the public only through specific limited channels to avoid inappropriate publicity and to ensure that all those with an interest in Zappos will have equal access to information. The company started as a shoe distributor and acted as the intermediary, transferring merchandise from the supplier to the customer. Never accept or be too comfortable with the status quo, because historically, the companies that get into trouble are the ones that aren't able to respond quickly enough and adapt to change. Employees receive full medical cover, life insurance, an on-site fitness center, a 40% employee discount, paid volunteer time off, monthly team outings, car pool program and a lot more! mariaquintana, Ask yourself: How can you do what you're doing more efficiently? The proper use of Zappos property calls to mind Core Value #8 Do More With Less. Are you inspired? Zappos is not an average company. Please bear in mind that each of us has a personal responsibility to incorporate, and to encourage our colleagues to incorporate, these principles into our work. You can choose to be thoughtful about your company culture. And, our employee holiday party. The thinking often goes that fixing things before they are broken is better than turning up one day and realizing suddenly nothing works. Confidential information may include, for example, information about Zappos strategy, plans, customers, suppliers, financial statements, credit card information, contracts, capitalization, proposed acquisitions or divestitures, as well as confidential information about other companies with which we do business. Subscribe to our newsletter. For a comprehensive look at the radical corporate reorganization efforts at Zappos and their effects on employees, Roger D. Hodges 2015 story for New Republic is a great read. And they will not be able to evolve as fast as we can as long as embracing constant change is a part of our culture. C. https://blog.kissmetrics.com/zappos-art-of-culture/ No undisclosed or unrecorded corporate funds shall be established for any purpose. At Zappos, our 10 Core Values are more than just words. If you've been at Zappos for more than a few months, one thing is clear: Zappos is growing. Amazon has adopted guidelines designed to implement this policy. Weve learned that if you identify your companys core values, hire by them, onboard team members by them, and truly live by them; then your business is on a long-term path to success, profit, and growth. As CEO, Tony Hsiehs has given priority to encouraging a strong corporate culture. At Zappos.com, we decided a long time ago that we didnt want our brand to be just about shoes, or clothing, or even online retailing. A strong culture means lower employee burnout and therefore, lower turnover. Part of being in a growing company is that change is constant. We want the company to have a unique and memorable personality. Please consult with the Zappos Legal Department before providing or paying for any meals, refreshments, travel or lodging expenses, or giving anything of value to a government employee, whether US federal, state, local or foreign. Book an office hour. The ethics website is http://www.lighthouse-services.com/incidentlogin.asp (user name: Zappos, password: Zappos). We set and exceed our own high standards, constantly raising the bar for competitors and for ourselves. http://www.lighthouse-services.com/incidentlogin.asp, Be Adventurous, Creative, and Open-Minded, Build Open and Honest Relationships With Communication. ), but that just means that we're moving -- that we're getting better and stronger. Zappos promotes social interactions and activities among its' employees. Check-in Round: Each person has an uninterrupted chance to mention anything on their mind. We never want to become complacent and accept the status quo just because that's the way things have always been done. A. http://www.wwd.com/footwear-news/markets/zappos-milestone-timeline-2121760 We want to create an environment that is friendly, warm, and exciting. You are also prohibited from using Zappos property, information or position for personal gain, or competing with Zappos or Amazon. While we may be casual in our interactions with each other, we are focused and serious about the operations of our business. How can you improve those relationships? Strong, positive relationships that are open and honest are a big part of what differentiates Zappos from most other companies. Determine the major impacts that Zappos' leadership and ethical practices philosophy have had on its stakeholders. If we want to continue to stay ahead of our competition, we must continually change and keep them guessing. Zappos' leadership has succeeded in developing a culture characterized by ethicalness by identifying and integrating core values into the organization, which place great emphasis on the employees' and customers' happiness. How do you WOW the people that you have relationships with? You may not, without the approval of the Finance and Legal Departments use any Zappos funds for political contributions of any kind to any political candidate or holder of any national, state or local government office. Is Zappos's supply chain ethical? In January of 2012, Zappos database was hacked and millions of customers personal information was taken. http://blogs.zappos.com/blogs/zappos-family/2012/03/08/formally-introducing-zappos-l-e-f We believe that if we get the culture right, then most of the other stuff like delivering great customer service or building a long-term enduring brand or business will be a natural byproduct. And whatever you do must have an emotional impact on the receiver. 2018 Compliance Culture. At its core, self-management means knowing exactly what you are responsible for and having the freedom to meet those expectations however you think is best. Up to 60% off select boots, sneakers & outerwear. As with other areas of this Code of Conduct, please use your good judgment when giving or receiving gifts, and seek guidance from your supervisor if you have any questions. Wouldn't you rather work for a company whose focus on culture allows your job to integrate with your life? You should report to work in condition to perform your duties, free from intoxication due to drugs or alcohol. Since our humble beginnings, Zappos has been a customer-obsessed company that focuses on delivering a WOW experience. Our service is not average, and we don't want our people to be average. It's important to constantly challenge and stretch yourself, and not be stuck in a job where you don't feel like you are growing or learning. Zappos code of ethics is written for employee reference in decision making. Welcome, my friends, to your Zappos Oath of Employment. How do you get the company as a whole to grow? At Zappos.com, our purpose is simple: to live and deliver WOW. We believe that the best teams are those that not only work with each other, but also interact with each other outside the office environment. All employees of the Company are expected to review and follow the Insider Trading Guidelines. Honest and accurate recording and reporting of information is critical to making responsible business decisions. It is important to consider how these two principles are embodied in the actions of others. We may not be able to answer these questions with certainty, but we do know that human resource practices will be crucial in meeting these challenges. http://about.zappos.com/our-unique-culture/zappos-community-involvement?page=1 Strong, positive relationships that are open and honest are a big part of what differentiates Zappos from most other companies. If it ever gets too easy, start looking for a tidal wave of competition to wash us away. Or maybe you love it. Passion and determination are contagious. How do you encourage more people to take ownership? http://about.zappos.com/jobs/why-work-zappos/our-benefits It is quite common in this industry for vendors to provide sample products for you to keep which is permissible as long as there is no side agreement, such as where prices to Zappos will be increased to cover the cost of the samples provided to you. A key ingredient in strong relationships is to develop emotional connections. Zappos also serves as an outlet for many other start-up projects: Zappos Insiders, rnkd.com, fandeavor.com, yesterbox.com, and pinpointing.app.zappos.com serving as a source for socially responsible spin-off projects. We believe in having a positive and optimistic (but realistic) attitude about everything we do, because we realize that this inspires others to have the same attitude. I love that I get to be me all day. Our Vendor Party where we invite all of our brands to thank them and celebrate our partnership. Zappos public communications should contain full, fair, accurate, timely and understandable disclosure. You must WOW (go above and beyond what's expected) in every interaction with co-workers, vendors, customers, the community, investors with everyone. It is real. You owe a duty to Zappos to advance our legitimate interests whenever the opportunity to do so arises. The hardest thing to do is to build trust, but if the trust exists, you can accomplish so much more. http://blogs.zappos.com/blogs/ceo-and-coo-blog/2009/01/03/your-culture-is-your-brand Our culture would not be what it is today without Zapponians past and present. Other Zappos employees are not allowed to communicate with the press on Zappos behalf or provide any information about us off the record, for background, confidentially or secretly. Tony Hsieh shared the reasons on why Zappos made this decision, assuring that is was for the benefit of the customers. http://redcouch.typepad.com/weblog/2009/07/why-i-dont-like-the-amazonzappos-deal.html When you combine a little weirdness with making sure everyone is also having fun at work, it ends up being a win-win for everyone: Employees are more engaged in the work that they do, and the company as a whole becomes more innovative. They're a way of life. The current board of directors did not want the company to focus on their clients but to shift focus exclusively to product sales. Soon after, the company faced some of its biggest challenges involving technical difficulties and the theft of customer information. Accordingly, you may not take for yourself opportunities in Zappos area of business that you discover through the use of Zappos property, information or position. Do you instill a sense of team and family not just within your department, but across the entire company? Living them. Zappos takes great pride in providing a safe and healthy work environment. Be Adventurous, Creative, and Open-Minded, Build Open and Honest Relationships With Communication, Challenges the status quo or common wisdom, Is comfortable with chaos and uncertainty. We'd love to learn more about your shopping experiences on Zappos.com and how we can improve! As a company that uses a self-managed organizational structure, we encourage Zapponians to identify areas of opportunity within the organization and propose solutions. These values guide everything we do, including how we interact with our employees, how we interact with our customers and community, and how we interact with our vendors and business partners. To quote Tony Hsieh, "Just because you cant measure the ROI of something doesnt mean you shouldnt do it. The company delivers above and beyond basic workplace needs and addresses the self-actualization needs that most individuals desire from their work experience. Do you understand the company purpose? Help needed for "Zappo's Design Principles"! We value passion, determination, perseverance, and the sense of urgency. Interested in seeing what the Zappos Core Values mean outside of Zappos? Despite knowing that they would encounter a huge loss, they gracefully accepted their mistake and abided by the false price on the website. It may seem sometimes like we don't know what we're doing. Do you love what you do and who you work with? Known for creating a unique company culture, Zapponians Jeanne and Jamie shed light on how each employee plays an integral part in the process. Stakeholders stay happy due to Zappos's success. What is your vision for where you want to go? We are all protectors and cultivators of the Zappos culture; it's what makes it unique and something that grows every day. Fundamental Principles of Management Human Resources Zappos.com Inc. has long offered pay to new hires who wanted to quit. Examples of such behavior include derogatory comments based on racial or ethnic characteristics and unwelcome sexual advances. This further enriches the 6th core value, open and honest communication. What do you do to make your co-workers' jobs fun as well? At Zappos, we encourage every employee to bring their whole self to work. Do you encourage and drive change? One of the side effects of encouraging weirdness is that it encourages people to think outside the box and be more innovative. A bribe is defined as giving anything of value, directly or indirectly, to influence an act or someones decision, or inducing such person to use his or her influence. Be adventurous, creative, and open minded, Build open and honest relationships through communication. Have you WOWed at least one person today? Many of the company's best ideas have been the direct result of informal interactions outside of the office. Relatives include your spouse, sister, brother, daughter, son, mother, father, grandparents, aunts, uncles, nieces, nephews, cousins, step relationships and in-laws. All corporate assets must be properly protected and asset records regularly compared with actual assets. Change can and will come from all directions. These modern visions of management seek to enfranchise the individual. If the trainee does not want to join the company after this process, Zappos offers them $2,000 compensation. Sometimes, it's the little things that make the biggest difference. Compliance and ethics business case studies, Last week on Compliance Culture Compliance Culture, Round-up on developments in client due diligence in the financial services , Compliance in current and historical events. There is excitement in knowing that everyone you work with has a tremendous impact on a larger dream and vision, and you can see that impact day in and day out. Theft, carelessness and waste have a direct effect on our profitability. Your company has a culture. That is the cycle of growth, and like it or not, that cycle won't stop. This year, we invited our vendors to run away with us to the Untamed Circus.". You must not create any false, incomplete or misleading entry or record. Be Adventurous, Creative, and Open-Minded 5. This is commonly manifested through either negligent or careless behaviour that poses an unreasonable risk of harm to the patient. If you use company funds, please make best efforts to ensure that Zappos has received proper value in return. Zappos Insights offers a range of services that can suit your business needs. 2. If there's one thing synonymous with Zappos, it's providing superior customer service. Experiments with new ideas before going all in. Besides being distinctive, these beliefs create a framework for Zappos actions. We believe in operational excellence, and realize that there is always room for improvement in everything we do. Further, we dont promote work-life balance in the traditional sense. If you have any question about whether you can accept a gift, please check with your supervisor. Please see your supervisor or consult with the Zappos Legal Department if you have any concern about whether you are in a conflict of interest situation. They serve those they lead. The company offers free shipping, a 365-day return policy and 24/7 over the phone assistance. You must never engage in competitive conduct that cannot be justified by sound business considerations wholly apart from its effect on any injured competitor. Lets be friends! Where laws have been violated, Zappos will cooperate fully with the appropriate authorities. Yet no matter how much better we get, we'll always have hard work to do, we'll never be done, and we'll never "get it right." Our culture would not be what is it today without the people, past and present. Ask yourself: Are you passionate about the company? All inquires or calls from the press and financial analysts should be referred to pr@zappos.com. Do you believe in what we are doing and where we are going? http://www.creative-brand.com/bank-branding/a-culture-worth-admiring-zappos-com Here are the 12 fundamental principles of ethics: 1. They will replace the top-down predict-and-control paradigm with a new way of achieving control through distributing power. They were completely honest and open about the financial situation they were in and the employees understood what and why they needed to take these actions. To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. Reprisals, threats, retribution, or retaliation against any person who has in good faith reported a violation or a suspected violation of law, this Code of Conduct, or other Company policy, or any person who is assisting in good faith in any investigation or process with respect to such a violation, is prohibited. Zappos will promptly investigate all reports of alleged non-compliance with this Code of Conduct and other reported improprieties, and determine an appropriate course of action. In a very direct way, complying with applicable laws promotes our core value of building open and honest relationships, for how can you expect to have open and honest relationships if you are acting dishonestly? We want people to express their personality in their work. Business contributions to political campaigns are strictly regulated by U.S. federal, state and local law. Accordingly, all political contributions with Zappos funds are coordinated and approved by the Zappos Finance and Legal Departments. Are you humble when talking about the company's accomplishments? We know that companies with a strong culture and a higher purpose perform better in the long run. Principles help inform and influence values. It's important to always act with integrity in your relationships, to be compassionate, friendly, loyal, and to make sure that you do the right thing and treat your relationships well. We want just a touch of weirdness to make life more interesting and fun for everyone. At Zappos our 10 Core Values are more than just words, they're a way of life. Today, we still sell shoes as well as clothing, handbags, accessories, and more. Lets be friends! It is critically important in maintaining our integrity that nobody at Zappos, whether an employee or consultant, be subject to influences, interests or relationships that conflict with Zappos best interests. How do you encourage more change to be driven from all areas of the organization? Zappos Insights was established as a supplementary support for customers who want to learn more about their business practices. In order to maintain our integrity and reputation, it is important that you obey the laws affecting our business, whether those laws are federal, state or local, and to the extent that foreign laws apply to what we do, you must also obey those laws. Are you a better person today than you were yesterday? We had never heard of employees going out of their way to do perform sincere and heartfelt actions that show the customer how much they mean to the company. You may not pay or accept bribes of any type. I don't have to pretend to be something I'm not, which makes Zappos a comfortable place to be. Values Determine Stakeholder Perspectives The stakeholders at Zappos are influenced by the company's core values, which are effectively displayed in the organizations involvement with customers, community and socially responsibilities. Designing a different application process, to exclude candidates who are not compatible with the Holarctic system, would be the ideal procedure. It is never appropriate to receive or give cash. Every company has a unique culture that's all their own. Twenty years ago, we began as a small online retailer that only sold shoes. Sign up for one of our immersive culture and customer service workshops, request a keynote speaker, or tour the Zappos campus. Gifts include not just material objects, but also favors that go beyond common courtesies usually associated with accepted business practices and that potentially place the recipient under some obligation to any person soliciting or doing business with Zappos. Waivers of this Code of Conduct may be made only in a manner permitted by law. A two percent or less equity interest in a company whose stock is publicly traded will not be deemed significant absent other complicating factors, such as circumstances that cause such investment to potentially influence the persons judgment on Company matters or to amount to management participation in such other company. Strong relationships allow us to accomplish much more than we would be able to otherwise. It is your responsibility to protect as best you can Zappos assets and ensure their efficient use. Deliver WOW Through Service 2. We want people to develop and improve their decision-making skills. One of the main perks of working for Zappos are the vast and numerous benefits. Remember Core Value #1 Deliver WOW through Service. Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most. It lets you send two faxes a day, of up to 10 pages each, without . By working as a team, by partnering, you are setting the stage for success! Embrace and drive change. This touched our hearts, and truly helped us to see how caring Zappos is and how dedicated they are to abide by their core values. But really, companies should focus on their culture because it matters. In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the Code of Conduct) are already touched on in our Core Values and currently exist in our company culture. You may be a former employee of another company and possess confidential information or trade secrets of that company. Due to the economic times, Zappos had to layoff 8% of their highly-valued employees. B. http://tbo.com/news/business/zappos-hacking-could-cause-consumer-problems-later-348177 Lets not tarnish that reputation by dealing unfairly with anyone. Zappos specifically aims at having a little weirdness in order to promote employee involvement and engagement, allowing the company as a whole to grow as innovators. That part is fairly easy. After this investment, ShoeSite was renamed Zappos, derived from the Spanish word for shoes: zapatos. Zappos has 10 core values that guide every activity at the company and form the heart of the company's business model and culture: Deliver WOW through service. In an attempt to boost transparency and reorganize operations Zappos has decided to switch over to a super-flat structure known as Holacracy. Every company, responsible or not, faces ethical challenges. In addition, the authors emphasize the importance of valuing others' autonomy and dignity. 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